Skip to main content
Connect Zendesk to Airweave to make your customer support data searchable by AI agents.

​
What Gets Synced

The Zendesk connector syncs:
  • Tickets - Support tickets with full history
  • Comments - Ticket comments and conversations
  • Users - Agents and end-users
  • Organizations - Customer organizations
  • Attachments - File attachments

​
Authentication

This connector uses OAuth 2.0 with custom credentials (BYOC).

​
Configuration

​
Subdomain (Required)

Your Zendesk subdomain only (e.g., mycompany NOT mycompany.zendesk.com).

​
Exclude Closed Tickets (Optional)

Skip closed tickets during sync for faster performance.

​
Setup

1

Create Zendesk OAuth Client

  1. In Zendesk Admin Center, go to Apps and integrations → APIs → OAuth clients
  2. Click Add OAuth client
  3. Configure:
    • Name: Airweave
    • Type: Confidential (required)
    • Redirect URL: https://api.airweave.ai/source-connections/callback
  4. Save and copy the Client ID and Secret
  5. Set status to Active
2

Add Zendesk Connection

In Airweave, enter:
  • Subdomain (e.g., mycompany)
  • Client ID and Client Secret
3

Authorize Access

Complete the OAuth flow.

​
Supported Entities

​
Zendesk Tickets

Support tickets with full context. Key fields:
  • Subject and description
  • Status and priority
  • Requester and assignee
  • Tags and custom fields
  • Organization and group

​
Zendesk Comments

Ticket comments and internal notes. Key fields:
  • Comment body (plain and HTML)
  • Author and timestamp
  • Public/internal flag
  • Associated ticket

​
Implementation Details

View Source Code

Explore the Zendesk connector implementation on GitHub
For detailed OAuth setup instructions with screenshots, see the source documentation in the GitHub repository.